With fast fashion moving quicker than ever, knowing you can easily send something back matters.
SHEIN offers a simple return process that gives you one free return per order, making it low-risk to try something new.
Just keep an eye on the details so you don’t get caught by surprise. Here’s what to expect when it’s time to send something back.
Are SHEIN Returns Free?
If you’re a first-time shopper or planning a haul, here’s the deal: your first return per order is completely free when you use SHEIN’s prepaid label.
That means trying out their latest fashion drops comes with minimal risk.
But there’s a catch – send back more items from the same order and you’ll pay $7.99 per return.
This setup gives you one shot to return what doesn’t work without spending extra, making it easy to shop confidently.
SHEIN’s Return Policy at a Glance
SHEIN offers a 30-day return window from the delivery date, giving you plenty of time to try on your items and decide.
The first return for each order gets a free prepaid shipping label. That’s the main perk. After that, you’ll be charged a flat $7.99 if you initiate additional returns from the same order.
The process is simple: print your prepaid label, pack your items, and drop off at USPS, UPS, or selected stores.
If you prefer to keep things easy, you can even opt for in-store returns at partnered Forever 21 locations across the U.S. – a great option if you’re near one and want to skip shipping entirely.
What You Can and Can’t Return
Let’s see what you can return and what you can’t return.
Eligible Items
Most clothing, shoes, and accessories are returnable if:
- They’re unworn, unwashed, and unaltered
- They include all original tags and packaging
- You send them back within 30 days of delivery
Non-Returnable Items
Some items are final sale and cannot be returned. These include:
- Bodysuits
- Lingerie
- Jewelry
- Beauty products
- Event or party supplies
- Clearance or flash sale items (marked as non-returnable)
Before checking out, take a quick look at each item’s product page – SHEIN clearly marks what’s returnable and what’s not.
How to Make a Return Step-by-Step
Now, let’s take a look at this step-by-step guide.
Step 1: Sign In
Head to SHEIN’s website or app, log into your account, and go to your order history. Find the order that includes the item you want to return and click “Return Item.”
Step 2: Choose the Items
Select the product(s) you’re sending back. SHEIN will ask you to pick a reason for returning – wrong size, didn’t look like the photos, quality issues, or just changed your mind.
Step 3: Select Return Method
You’ll be given a few return options:
- Prepaid Label (Mail-In): Print a USPS or UPS label
- In-Store Drop-Off: Return items at participating Forever 21 locations (no label needed)
Mail-in returns are easiest for most customers, but the in-store option saves you the hassle of shipping.
Step 4: Pack It Up
Place the item(s) in original packaging. If you’re using the mail-in option, attach the printed label securely and drop off at the selected courier.
For store returns, just take your items and present the QR code SHEIN gives you.
Refund Timing and Method
After SHEIN receives your return, it usually takes 5–7 business days to process. You’ll get a refund either:
- Back to your original payment method
- As SHEIN Wallet credit for faster store credit use
If you want to shop again right away, SHEIN Wallet credit is often processed faster than card refunds.
Heads up: original shipping fees from your order aren’t refunded.
Are Multiple Returns From One Order Free?
No. Only the first return per order is free. After that, you’ll be charged $7.99 per additional return from the same order, which gets deducted from your refund.
The smart move? Group all the items you want to return into one shipment so you only pay once – if at all.
How SHEIN Compares to Other Fashion Retailers
Looking at competitors like Zara, Fashion Nova, and ASOS, SHEIN’s return policy holds up surprisingly well.
| Brand | Return Fee | Refund Type | Notes |
| Shein | Free 1st return, then $7.99 | Refund or store credit | In-store drop-off via Forever 21 |
| Zara | $3.95 | Refund | No free returns |
| Fashion Nova | Customer pays | Store credit only | No refunds to original payment method |
| ASOS | Free | Refund | May limit frequent returners |
Frequently Asked Questions
Can I Return SHEIN Items without A Receipt?
Yes, you can. SHEIN doesn’t require a physical receipt to process a return.
All return requests are handled through your online account, so as long as the item is linked to your order history, you’re good to go.
Just log in, select the item, and start the return – no need to print or show a traditional receipt.
What Happens if My SHEIN Return Is Rejected?
If your return doesn’t meet SHEIN’s return conditions – like missing tags, signs of wear, or being outside the 30-day window – they may reject the return.
In that case, the item is usually sent back to you, and no refund is issued.
To avoid this, always double-check that your return is in original condition and eligible before sending it.
Can I Cancel a Return After Requesting It on SHEIN?
Yes, you can cancel a return request if you haven’t shipped the item yet.
Just go to your return history, find the request, and select “Cancel.”
Once canceled, that item will still be eligible for return within the 30-day window, giving you flexibility in case you change your mind.
Are Sale Items Returnable on SHEIN?
Some are, but not all. SHEIN clearly marks non-returnable sale items on the product page.
While many discounted items can be returned like regular purchases, final sale or flash deal products often aren’t eligible.
Always check the product listing for return info before buying anything on sale.
Final Thoughts
Yes – your first return from each order is free when you use their prepaid label.
After that, it’s a flat $7.99 per additional return.
With a flexible 30-day window, simple steps, and now in-store drop-offs at Forever 21, SHEIN makes returning items smooth and budget-friendly.
Just plan ahead, return items together, and take advantage of every free option they offer to make the most of your experience.