The rise of online businesses takes the number of online stores and sellers to an all-time high. Keeping up with the ecommerce statistics helps understand the intricacies of this quickly developing sphere.
Running a successful business requires being at the top of your game in every way. Neglecting any area of your business can lead to a decrease in profits, and in some cases, can be fatal to the business itself. So how do you stay on track?
The Web has given us access to a great deal of ecommerce statistics, studies and insights that can help drive you forward dynamically. This data helps us to ascertain the best ecommerce platforms and to understand the statistics on online shopping vs in store shopping, which will allow you to increase sales. It’s important to remember, however, that due to the speed at which the current market is developing, having old data can prove next to useless.
In this guide we have painstakingly collated the latest and most relevant data regarding ecommerce, giving you the most useful statistics and figures available.
Let’s dive in!
Top Ecommerce Stats (Editor’s Choice)
- Amazon is the leading web retailer with a revenue of $232.88 billion in 2019.
- On average, there is a 20-day gap between a Google search and a purchase.
- Nearly 80% of all US consumers say that free-shipping would encourage them to shop online.
- An average total of 42% of customers that made an online purchase, returned it within 6 months, affecting the ecommerce market share of online retailers.
- The average global cart abandonment rate in 2019 was 78%.
Online Shopping Statistics
1. Studies show an average of 20 days between a browse and a purchase.
Studies show that there’s an average of 20 days between a customer browsing online for a product and the point where they make a purchase.
2. An average of 35% of all Google product searches result in a sale.
Studies conducted on consumer shopping habits in 2019, revealed that a total of 35% of all Google product searches resulted in a purchase being made, affecting the ecommerce market size.
3. In 2019 Google ad spend increased by 48%.
Reports show that Google ad spend increased by 48% in 2018. This marks a record high growth rate, topping the statistics of 2018 by 18%.
4. Retailers enjoy 20% more conversion rates through cross-device targeting.
Retail advertisers in the US have been shown to enjoy 20% more conversion rates when they focus their efforts on cross-device targeting.
5. Google Shopping ads have been shown to have a 38% higher success rate than competitors.
(Search Engine Journal)
Shopping ads are excellent tools for ecommerce and have been proven to generate excellent levels of sales, something reflected in ecommerce statistics 2015.
Of these ads, Google Shopping ads were shown to be superior to those of their nearest rival, Amazon, with Google ads generating 38% more sales.
6. The current ecommerce giant is Amazon, with a net revenue close to $233 billion.
Studies from the close of 2019 show that Amazon is the leading online retailer on the planet.
With a net revenue of 232.6 billion, the internet juggernaut shows no signs of handing over the crown anytime soon.
7. Amazon Prime has over 100 million members.
With over 100 million members worldwide, Amazon Prime boasts one of the largest membership services both online and offline, directly affecting the overall online shopping statistics by year.
8. On average 2 in 5 US households receive at least one package from Amazon per week.
The latest reports from 2019, outlining shopping statistics and trends of online and offline shopping, reveal a shocking discovery. Do you know who could be the most influential company in the US and the rest of the world?
Reports from 2019 place one retailer significantly above their competition, showing that they have a market share that makes them very influential. These online shopping statistics reports reflect that 41% of US consumers receive at least one package from Amazon per week.
Of course, Amazon’s strong business reputability is part of why the online giant is growing in market share.
9. Amazon enjoys over 80% of the US online market.
Statistics show that in the last 6 months, 83% of Americans have made a purchase on Amazon.
Shipping And Delivery Stats
Did you know that with most online retailers not having physical storefronts, the way they handle shipping and delivery is of paramount importance?
Here’s an overview of the state of shipping and delivery at present, showing how things have evolved since the Ecommerce Statistics 2017.
10. Approximately 80% of customers said they value free-shipping.
Nearly 80% of all US consumers say that free-shipping would encourage them to shop online, confirming that it was their number one priority.
11. Americans under 25 value same-day shipping the most.
(Ecommerce News For You)
Over half of US consumers, 54% to be exact, that were under the age of 25, said that they valued same-day shipping the most, stating that if offered, this could sway them to make a purchase, leading to an increase in online shopping.
12. Amazon scores 2 times better than competitors in consumer surveys.
Only 15% of US consumers agreed that online retailers provide satisfactory shipping options in regard to speed of delivery expectations.
However, when asked the same question regarding Amazon, 30% of people gave Amazon their vote of confidence.
13. Studies show that 83% of Americans want regular order updates.
On average, 83% of US online shoppers were reported to have expected regular communications from sellers regarding the status of delivery of their purchases, something which would go a long way toward increasing the percentage of online sales.
14. An average of 53% of US online shoppers won’t purchase a product if they don’t know when it will arrive.
Estimated delivery times were vital in closing sales, according to reports. Consumers refused to purchase products without specific delivery times being provided.
Stats On Returns
Customer satisfaction is vital for the survival and success of any business, and this is especially so with online retailers.
As far as ecommerce facts go, customer service can and will influence the future of your store.
One of the biggest factors that must be looked at is returns. We’ve collated some stats to outline the situation below:
15. Approximately 42% of American online shoppers have returned an item they bought online in the last 6 months.
Nearly half of online shoppers have returned an item they bought in the last 6 months.
This statistic shows that there is much need and much scope for improvement in advertising and in the delivery of products. Ecommerce percentage of retail sales stats show that if these areas are addressed, customer satisfaction will increase, and the rate of returned items will become significantly lower.
16. No return policy, no sale, say 63% of Americans.
Studies revealed that 63% of US online shoppers were not prepared to make a purchase if they couldn’t find the return policy on the retailer’s website.
17. Nearly 80% of all Americans are happy with their returns experience.
According to statistics gathered from the last quarter of 2019, 79% of US online shoppers said that their most recent return experience was excellent, and handled efficiently, something Shopify statistics clearly demonstrate.
18. Over 55% of American shoppers said they liked notifications of refunds.
Studies show that 58% of US online shoppers said that they wanted notifications about the status of their refund.
19. Almost 50% of US shoppers bracket items.
Recent studies from the close of 2019 show that 49.8% of customers engage in bracketing.
Bracketing takes place, when a customer purchases multiples of the same item, and then returns those that were not satisfactory, something highlighted by the US e-commerce statistics.
Have you ever been shopping online, selected an item for your basket, and then abandoned the sale?
This process is called “cart abandonment” and the management of it can be vital to a business’s success in the long term.
20. Reports show that nearly 80% of shoppers abandon their carts.
The average global cart abandonment rate in 2019 was 78.6%.
Experts say that this rate can be lowered if item descriptions were improved, using professional copy as opposed to second-rate sales pitches, a fact backed by online shopping trends statistics.
21. Almost 60% of shoppers are not serious buyers.
A staggering 58.6% of US online shoppers have abandoned a cart within the last 3 months because they were “just browsing/not ready to buy.”
This rate, although outside of the seller’s control, can be decreased to some degree.
Convincing an unserious customer to make a purchase is a fool’s errand, but failing to at least try to convince an unsure customer to make a purchase is a foolish mistake, something that online retail sales statistics highlight effectively.
Experts say that improved copy and product presentation could lead to more sales.
22. Shoppers abandon carts for 3 main reasons.
The three main reasons why US online shoppers abandon their carts during checkout are:
- High extra costs
- The need to create an account
- Complicated checkout process
If addressed, these areas could improve sales by a large amount.
23. Over 15% of customers return for the same item.
Studies show that 15% of shoppers, according to online shopping stats, return to purchase the same item that they earlier abandoned.
With smartphone usage on the rise, it should come as no surprise that more sales are taking place on mobile phones.
The statistics below give an insight into the status of mobile ecommerce:
24. Most of 2019 holiday season purchases were done on smartphones.
An average of 59% of holiday season purchases were carried out on smartphones in 2019.
25. Studies show that 80% of US shoppers use their phones to make purchases.
Global online shopping statistics show that a total of 80% of Americans are online shoppers, and more than half of them have made purchases on mobile devices.
26. Online shopping has grown by 39% in the last few years.
According to the latest studies conducted in 2019, the situation with online shopping has changed significantly from 2017 to 2019.
With the increased usage of smartphones, thanks to the advancements in technology, online shopping has lately been experiencing a boom. Taking a look at the annual reports reflecting the online shopping growth statistics for 2019 reveals a 39% growth in online shopping.
27. Online stores report 2 times more sales in 2019.
Since the start of online shopping, consumers have slowly been turning to ecommerce to fulfill their needs.
Online shopping has been steadily growing at a rate of 6% per year, but in 2019 the rate of growth doubled, resulting in an unprecedented surge in online shopping, paving the way for new opportunities and expectations. One of the most important digital commerce facts is that ecommerce has transitioned from what was once a niche area to something that has become mainstream.
28. Online stores have increased by 39% in 2019.
In 2019, not only did the US see an increase in online sales from consumers, it also saw a surge of growth of online stores.
While nothing new, online stores have not always been a popular business choice. Viewed as more of a risk than a viable business opportunity, online stores have been mainly the choice of high street retailers that sought to offer cross-platform opportunities to buy their products.
However, very interesting ecommerce statistics 2018, that have extended to 2019, show that an increasing number of people have been opening up full-fledged online stores.
29. Millennials make up 80% of online shoppers.
Predictably, millennials make up 80% of online shoppers.
Generationally, millennials have been raised to adopt anything that is online based, something which is reflected in the millennials online shopping statistics.
This predisposition makes them the biggest supporters of ecommerce as consumers and early adopters of online sales. The millennials have also been some of the first independent online store owners.
30. Latest statistics show B2B up 92%.
B2B ecommerce statistics reflect that B2B stats are up by 92%.
31. Studies show that online sales constituted 9% of all sales.
So, what percentage of sales are made online? In 2010, e-commerce sales accounted for 9% of all retail sales in the United States, and this figure is expected to reach 12.4 % in 2020.
32. Studies show that 88% of people research before buying online.
Studies from 2019 show that 88% of consumers research products online before buying them in-store.
Previous trends involved looking in-store before looking for online deals, or not even looking online at all. However, the trend has now been reversed as people are viewing online stores as their primary source of shopping needs and retail stores as secondary options.
This shows that there are both a trust and a convenience factor, which contribute to the overall percent of consumers who research online before buying.
Experts predict that this trend of putting online purchases above retail store purchases, will continue and grow across the population.
33. Return rates for online products are 10% higher than retail stores.
While store return rates average between 8 and 10%, ecommerce return rates are twice as high at 20%. Products like clothes and footwear, which are more likely to not fit, have an understandably higher return rate than a one-size-fits-all product.
Ecommerce return rate statistics suggest that online shoppers have a more relaxed attitude toward returning online purchases.
34. Despite 90% of online businesses failing, ecommerce is still a good option.
More than 90% of all online stores end up failing within their first 3 months.
Despite this statistic, success is still a very real possibility. Let’s not forget there is that other 10% that are succeeding.
Success doesn’t happen by chance. Ecommerce success rate depends on some vital factors, e.g. learning about internet marketing and how it works.
35. Reports show that 40% of Black Friday sales in 2019 were from smartphones.
During last year’s holiday shopping season, one third of all online purchases came from smartphone users. In spite of the fact that Black Friday is a traditional store shopping day, this trend also applied to Black Friday (6.2 billion in online revenue in 2018). Nearly 40% of sales came via a mobile device. It was much the same with Cyber Monday ($9.2 billion in online revenue in 2019). Here 54% of visitors came from mobile devices and around 33% made purchases on their mobile device. This shows a 40% increase from the year before, adding to the overall value of ecommerce mobile statistics.
36. Last year saw $2.3 trillion of ecommerce business.
Ecommerce accounted for $2.3 trillion in sales in 2019 and is expected to rise to $4.5 trillion in 2021 (according to a Statista report). Ecommerce represents almost 10% of retail sales in the US alone. These figures are expected to increase by nearly 15% each year!
There’s not much that is random about ecommerce, however. Small business ecommerce statistics show that it is possible to track optimal times of engagement, likes and reactions, click through rates, demographics and even referral traffic!
37. Retail sales went up by nearly 4%.
Total retail sales increased by 3.8% in 2019, from $3.626 trillion the year before to $3.763 trillion, according to Digital Commerce estimates. Ecommerce growth statistics have accounted for more than half—56.9%—of all gains in the retail market last year.
38. Walmart sales up 33%.
Walmart’s ecommerce sales will grow nearly 33% this year to $27.81 billion.
It seems that the giant retailer will capture a 4.6% share of the US ecommerce market and a 0.5% share of the total retail market, surpassed only by Amazon and eBay.
In addition, Apple’s ecommerce sales are set to exponentially grow by 15.1%, reaching $22.93 billion. Yet the growth leaves Walmart unaffected, since it retains a solid market share and is on the way to acquire a stronger position within the industry. This ultimately leaves Walmart ecommerce statistics looking good.
39. Facebook revenue up by 37%.
The 2018 data scandal did not prevent Facebook from increasing its revenue by just over 37% in 2018. Most of it was generated from advertising revenue. According to Facebook’s reports 93% of their fourth-quarter revenue last year came exclusively from mobile advertising.
What does this mean for online sellers?
Your competitors are most likely investing into mobile placement and optimizing their ads (images and text) for mobiles, which in turn will affect Facebook ecommerce statistics.
40. Booze accounts for 10% of online purchases.
It’s interesting to note that alcohol-use seems to increase sales for ecommerce businesses, with 10% of customers reporting that they made purchases while drunk. Ecommerce shopping statistics show that men are twice as likely to make purchases under influence of alcohol. 14% of men reported doing so, as opposed to only 6% of women.
Given the role that booze plays in making online purchases, it should be no surprise to find out that 42% of online shoppers have made a purchase that they later regretted, and 21% have bought something they didn’t want by mistake.
41. There are currently 1 billion online buyers and growing.
According to current e-commerce statistics, 40% of internet users in the world have bought products online via desktop, mobile, tablet or other online devices. Ecommerce industry statistics show that this amounts to more than 1 billion online buyers. Furthermore, this number is expected to continuously grow.
42. Almost half of Americans do not have a website.
It’s estimated that there will be 2.05 billion global digital buyers in 2020, a figure that experts see as conservative.
In 2020, ecommerce sales are expected to account for 15.5% or more of retail sales worldwide.
Nearly half of American small businesses don’t have a website, which is surprising as the world’s perception of the US is that of US being ahead of everyone in technology creation and consumer adoption, making for interesting retail ecommerce statistics.
43. Almost 70% of US adults have shopped online.
So far, of the 69% of Americans who shop online, 25% of Americans shop online at least once a month. 59% of these shoppers bought clothes, and 47% bought their first item on Amazon, according to internet shopping statistics.
44. Studies show that 3 of the 5 biggest ecommerce markets are in Asia.
Interestingly, three out of the five biggest ecommerce markets are located in Asia. Since the ecommerce market in the Asia-Pacific region is expected to grow by 25 percent in 2019, this could be a reflection of the region’s growing ecommerce potential. This makes it an important market for ecommerce store owners to focus their efforts on, as reflected in ecommerce statistics by country.
45. Ecommerce sales set to reach $3.45 trillion in 2020.
The total value of global retail ecommerce sales will reach $3.45 trillion in 2020. Ecommerce growth statistics show a steady annual increase in global retail ecommerce sales. Their total value rose from $1.34 trillion in 2014 to $2.84 trillion in 2019, making ecommerce statistics 2019 look positive.
46. Ecommerce sales account for 12.1% of all B2B.
The US B2B ecommerce market may be expected to reach $1.1 trillion and account for 12.1% of all B2B sales by 2020, and over $6 trillion worldwide.
47. A record 21.55% of the World’s population buy online.
There are currently 7.7 billion people in the World.
This means that 21.55% of the World’s population buy online. The number is expected to rise to over 2.14 billion in 2021.
That’s a huge pool of potential buyers.
So, if you’re not already selling online, these numbers should convince you to do so.
Ecommerce delivery statistics show that with more people shopping online, more online businesses are emerging, creating a fierce and competitive marketplace.
This makes it harder for online businesses to stand out from competitors, and the need for new creative ways to promote your product rises.
48. Instagram proves to be a business tool in 2019.
Here are some statistics that prove Instagram is a business tool:
- 9/10 top brands have an Instagram account.
- If you look at the top 100 brands in the world, 90% of them have an Instagram account.
- The potential reach of Instagram advertising is 802 million.
- 200 million Instagram users or more visit at least one business profile daily.
- 60% of all Instagram users discover new products through this social media platform.
- Brands on Instagram receive 37% of all their impressions from their Stories.
- Instagram posts with at least one hashtag get 12.6% more engagement, according to the Instagram ecommerce statistics.
- Posts that have a location tag get 79% more engagement.
- One-third of all the users have made a purchase through Instagram shopping features.
- Instagram images get around 23% higher engagement than Facebook images.
- It can take up to 19 hours for a post to receive 50% of its total engagement.
49. An average of 87% of ecommerce shoppers believe that social media helps them make a shopping decision.
The North American ecommerce agency Absolunet identified the following key stats: 87% of ecommerce shoppers believe social media helps them make a shopping decision. 1 in 4 business owners use Facebook for sales. 40% of merchants use social media to generate sales and measure social media and ecommerce statistics.
50. Top 8 facts about ecommerce.
Here are some of the top facts about ecommerce:
- More than 80% of online shopping carts are abandoned before checkout on mobile devices.
- American consumers spent around $7.4 billion on online shopping during Black Friday 2019.
- Ecommerce sales are expected to surpass $735 billion by 2023.
- It is estimated that 95% of all purchases will be made online by 2040.
- Ecommerce businesses suffer $75 billion in losses annually because of bad customer service.
- Ecommerce Statistics 2020 forecast that sales are expected to reach $4.8 trillion on a global scale by 2021.
- Around 80% of US customers said that free shipping would increase the odds of them making an online purchase.
- The most popular payment method for shopping online is via credit card, followed by electronic wallets and debit cards.
51. Worldwide ecommerce spending is estimated to be 3.46 trillion.
Global ecommerce sales are expected to reach nearly $3.46 trillion in 2019. This means that in 2019 consumers worldwide will spend nearly $3.46 trillion online, up from $2.93 trillion in 2018, which will contribute to higher global ecommerce statistics.
To Sum It Up
As you can see, ecommerce is on the rise and is not only competing with high street retailers, but has started to overtake them in sales and profit.
The convenience offered by online shopping, combined with the lower prices, made possible due to little to no overhead costs, is resulting in an increase in online stores and the profit margins they are currently enjoying.
People Also Ask
Q: What Percentage of Shopping Is Done Online?
So far, 69% of Americans have shopped online.
In addition, 25% of Americans shop online at least once a month.
59% of these shoppers bought clothing items, and 47% bought their first item on Amazon.
Q: How Much Does the Average Person Spend Online Shopping?
The average person spends around $419.52 per person.
The majority of this shopping happens online (58 million) rather than offline (51 million).
Q: Who Does the Most Online Shopping?
(Website Builder Expert)
At present, the UK does the most online shopping, with an ecommerce spend per capita of $4,201.
The US follows closely in second place, with an average spend per capita of $3,428.
Q: How Many Products Are Bought Online?
According to ecommerce stats in Statista, “in 2021, over 2 billion people worldwide are expected to buy goods and services online, up from 1.66 billion global digital buyers in 2016. Purchasing goods and services online has become a common practice among many people around the world.”
Q: How Many People Shop Online?
An estimated 2 billion people worldwide purchased goods online in 2019.
Q: What Percent of Online Retailers Now Have M-Commerce Websites?
Ecommerce statistics show that 85% of retailers now have m-commerce websites.
Q: How Many Ecommerce Sites Are There?
Today there are 12-24 million ecommerce stores on the internet worldwide.
Q: How Big Is Ecommerce?
Ecommerce statistics show that in the US, ecommerce grew by 14.2% in 2018, reaching $517.36 billion.
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