How to Cancel Shopify - Featured image

How to Cancel Shopify +6 FAQs Answered

by Milos Djordjevic

In this blog post, we’ll show you how to cancel your Shopify account. Just follow these simple steps, and you’ll be all set!  

It’s a pretty straightforward process, but there are a few things you’ll need to know before getting started. Most importantly, you may lose some of your data and stored files if you cancel your account. So be sure to back everything up first!

How to Cancel a Shopify Subscription

1. How to Delete a Shopify Account

Shopify is an influential platform that powered more than 29% of all e-commerce websites in September 2021. But if you decide you no longer want to use it, you can delete your Shopify account in a couple of steps:

  • Log in to your admin panel
  • Go to “Settings” and then “Billing”
  • Click on “Select Plan”
  • Choose “Cancel Subscription”
How to Cancel Shopify - Four Steps to Delete Account

2. How to Pause a Shopify Store

Whether you’re using Shopify for dropshipping or selling handmade products, you can pause a Shopify store by following these steps:

  • Log in to your admin panel
  • Click on “Settings”, then click on “Billing”
  • Next to “Plan,” click “Change”
  • Finally, select “Pause Your Store”

3. How to Close a Shopify Store

Closing a Shopify Store requires a few steps:

  • Log in to your Shopify admin and go to “Settings”, then “Plan”
  • Select “Pause or Deactivate Store”
  • Review the options to switch to the “Pause and Build Plan” or start a new store
  • Click “Deactivate Store”
  • Choose a reason for the deactivation, and then click “Continue”
  • Type in your password, and then click “Deactivate Now”

Once you deactivate your Shopify account, you’ll receive a confirmation email. You can still access your shop or view your previous bills—the information is protected for two years. You can also open your store again and use it to make more money on Shopify, or pause your plan altogether.

4. How to Cancel a Shopify Free Trial

If you want to cancel your Shopify trial account during your free period and haven’t selected a pricing plan, there is no need to take action. When your free trial expires, your account will be shut down, and you will not be charged for anything.

If you select a pricing plan before the end of your free trial, you must manually cancel your account by pausing or deactivating your store. To do that, you can follow the steps above.

5. Can You Cancel Shopify Anytime?

Yes, you can cancel your Shopify account at any time. However, if you cancel during your free trial, you will not be able to access your store or data after the trial expires.

If you decide to cancel after selecting a pricing plan, you’ll need to pause or deactivate your store first. Then, you can follow the steps listed above to cancel your account.

6. Is There a Cancellation Fee for Shopify?

For Shopify, cancellation fees are not charged. You can cancel your account at any time without being charged. Shopify doesn’t offer refunds. So, if you cancel after selecting a pricing plan, you will not receive a refund for the unused portion of your subscription.

How to Cancel Shopify: Final Thoughts

Shopify is an excellent platform for online stores, but sometimes canceling your Shopify account is the right decision. Maybe you’re not getting the sales you expected, or you’ve decided to move to a different e-commerce platform. Whatever the reason, canceling Shopify is easy and can be done in just a few minutes.

We hope this blog post has helped you learn how to do this. Just follow the steps we listed above, and you’ll be good to go!