With millions of global orders, Shein’s return and refund system is designed to be quick, easy, and mostly hassle-free.
If you meet their basic return requirements, getting your money back is absolutely possible.
Let’s walk through the entire process – from checking refund eligibility to sending items back – so you can shop more confidently and always know your options.
Shein’s Refund Policy
Shein gives you a fair window to return most items, but it’s important to follow the rules.
Return Timeframe and Conditions
You typically have up to 35 days from the date of purchase to request a return. The item must be:
- Unworn and unwashed
- In original condition with tags attached
- Not in the list of non-returnable products
Shein won’t accept returns on bodysuits, lingerie, jewelry, cosmetics (if opened), or items marked as “non-returnable” during checkout.
Refund Methods Available
Once your return is accepted, you can choose:
- Shein Wallet credit for faster refund processing
- Original payment method, which may take longer
Choosing Shein Wallet may also earn you bonus credits or vouchers in future promotions, so it’s a smart option for frequent shoppers.
How to Get a Refund From Shein
Once you’ve made up your mind to return an item, the actual process is very straightforward.
Step 1: Log In to Your Shein Account
Head to the Shein website or app, log in, and go to “My Orders”. Find the order with the item you want to return and click “Return Item”.
Step 2: Select Items and Reason for Return
You’ll be asked to check the box for the product(s) you’re sending back and provide a reason. Being clear here helps Shein improve future quality and speeds up the review.
Step 3: Choose Refund Method
Pick between Shein Wallet and your original payment method.
Shein Wallet refunds often take 24–48 hours once the return is processed, while card or PayPal refunds can take 5–10 business days.
Step 4: Print the Return
If your return is good for free shipping (often the case for the first return of an order), Shein will generate a prepaid return label. Print it out and stick it securely on the package.
Step 5: Pack and Ship Your Return
Repack the item safely, preferably in the original packaging, and drop it off at the designated shipping carrier. Be sure to get a tracking receipt.
Free Returns: What You Need to Know
Shein offers one free return per order.
If you decide to return additional items from the same order later, you’ll need to cover the shipping costs yourself. To avoid this, try to process all returns at once.
Tracking Your Refund
Shein will notify you once the returned item reaches their warehouse and passes inspection.
Refund Timeline Overview
- Return shipping: Usually 7–10 business days
- Inspection and approval: 1–3 business days
- Refund issued:
- Shein Wallet: 1–2 days
- Original payment: 5–10 days
Check refund status any time by going to “My Orders” and viewing the return progress bar.
Common Mistakes That Delay Refunds
To avoid delays, double-check the following:
- Tags must be attached
- Return the item within the timeframe
- Don’t include non-returnable items in the same package
- Use the correct label from your account
If something is missing or late, Shein may deny the refund altogether or return the item back to you.
Can You Get a Refund Without Returning the Item?
In some rare cases, like when Shein ships the wrong item or the item is clearly defective, they might offer a refund without asking for the item back.
You’ll need to contact Shein’s customer service and upload clear photos showing the issue.
Refunds on Cancelled Orders
If you cancel an order before it ships, Shein will refund the full amount automatically to your Shein Wallet or original payment method.
Refunds from cancelled orders are usually processed within 3–5 business days.
Exchanges vs. Refunds
Shein does not offer direct exchanges. You’ll need to return the item and place a new order for the replacement.
This may sound like a hassle, but it gives you full control over picking the correct size or style.
Shein Refunds for Flash Sales and Discounted Items
Even if you bought an item on sale or with a coupon, you can still return it and get a refund.
However, the refund will only reflect the amount you actually paid, not the full original price.
Some promotional items may be non-returnable, so double-check the product details before buying.
Contacting Customer Service
If you ever run into issues, such as no return label, or your refund is taking too long, Shein’s customer service chat is quick to respond.
You can find it by clicking “Customer Support” on the app or website.
You’ll usually be connected to a chatbot first, but if the problem isn’t resolved, you can request to speak with a live agent. Keep your order number handy for a faster resolution.
Frequently Asked Questions
Can I Return Worn Items to Shein?
No, Shein only accepts returns for items that are unworn, unwashed, and still have the original tags attached.
Even if you’ve only tried it on for a minute, visible signs of wear, like makeup marks or deodorant stains, can lead to the return being rejected.
Always inspect the item when it arrives, and if it doesn’t fit or feel right, don’t wear it out.
Keep the packaging and tags intact until you’re sure you’re keeping it. If the return gets declined, the item may be shipped back to you without a refund.
How Long Do Shein Refunds Take?
It depends on the refund method you choose. If you go with the Shein Wallet, the money usually appears within 1 to 2 business days after the return is approved.
This is the fastest route and often comes with perks like bonus credits during special events.
If you pick the original payment method, like a debit card or PayPal, it can take up to 10 business days depending on your bank.
Keep in mind the full refund process includes return shipping (about 7–10 days) and a 1–3 day inspection before the money is released.
What if I Miss the Return Deadline?
If your return request comes in after the 35-day window, Shein is unlikely to approve it.
The countdown starts on your purchase date, not the delivery date, so don’t wait too long to decide.
Shein’s system is strict on timing, and late returns are often denied even if the item is unused.
If you’re close to the cutoff, submit the return in your account and ship the item right away.
For peace of mind, always take note of your order date and track return timelines as soon as your package arrives.
Does Shein Charge for Returns?
Shein offers one free return per order. That means if you send everything back at once, you won’t pay for shipping.
But if you return more items from the same order later, you’ll need to cover that shipping cost yourself.
To make the most of the free label, decide which items you’re keeping before starting the return process.
This helps avoid extra fees and saves time.
Always use the return label provided by Shein in your account – using your own shipping method can delay the refund and won’t be reimbursed.
Conclusion
Now that you know how to get your refund from Shein, you can shop more confidently, knowing help is just a few clicks away if something doesn’t work out.
The steps are clear, and with fast refund options like the Shein Wallet, it’s simple to get your money back and move on to your next outfit.
Just follow the timelines and requirements, and you’ll have no trouble navigating the return process.