This Temu shipping guide will walk you through everything you need to know about how Temu handles deliveries – from order tracking and delivery timeframes to missing items and refund options.
If you’re shopping on Temu, understanding how shipping works can help you feel more confident about your purchases and what to expect after clicking “Buy Now.”
How to Track Your Temu Order
Temu makes it easy to follow your package every step of the way.
Tracking Your Order in the App or Website
Once your order is placed, you can track the latest shipping status using the Temu app or by visiting Temu.com.
Go to “Your Orders”, then click the “Track” button next to your order. This will give you access to your:
- Shipping carrier
- Tracking number
- Estimated delivery date
- Real-time shipping status
If the tracking number isn’t available right away, don’t panic. It usually means your order is still being processed.
Warehouse processing can take 1–3 business days, and Temu will notify you once the item ships.
Shipping Times and Delivery Estimates
Temu gives you clear timelines for every order so you can plan ahead.
When Will My Order Ship?
Orders are shipped as quickly as possible. On the product page, you’ll see an estimated delivery date based on average shipping times.
It also includes data on how often orders are delivered within that window, which helps set realistic expectations.
Where to See Your Delivery Date
After placing your order, go back to “Your Orders” in the app or site to see your delivery time. This estimate includes both:
- Warehouse handling time
- Shipping transit time
You can also check country-specific shipping details on the Shipping Info page.
What to Do if Your Package Hasn’t Arrived
Sometimes deliveries don’t go as planned – but Temu helps you troubleshoot quickly.
If your tracking shows “Delivered” but the package hasn’t arrived, try the following:
- Double-check your shipping address on the “Your Orders” page.
- Ask someone else (family, neighbor, roommate) if they accepted the delivery.
- Check around your home – packages may be left near your garage, back door, porch, or even your window.
- Look for delivery notices in your text messages, Temu inbox, or email.
- Wait 48 hours – some packages are mistakenly scanned as delivered early and may still arrive within 2 days.
Missing Items from Your Order
It’s rare, but items can go missing due to packaging or weight limits.
Why Items Might Be Missing
There are two common reasons:
- Overweight Orders: If your order has too many items, it may be split into multiple shipments. You can check this on your order page.
- Packing or Transport Errors: Sometimes things get lost along the way.
How to Request a Refund
If you didn’t get all your items and they aren’t scheduled to arrive separately, here’s how to request a refund:
- Go to “Customer Support” > “Contact Us” in the app or click “Support” on the site
- Tap “Chat with Temu”
- Select “Missing Item”
- Choose the order and the missing item
- Upload proof (optional but helpful)
- Pick a refund method (original payment or Temu Credit)
- Click “Submit”
Once approved, refunds typically take 5–14 business days (up to 30 days depending on your bank). If you choose Temu Credit, it’s added to your account within 3 minutes.
Wrong Item Received
If you got something you didn’t order, Temu makes returns simple.
Here’s what to do if you receive the wrong item or something extra:
- Go to “Your Orders”
- Select the order and tap “Return/Refund”
- Confirm the package was delivered, then mark what was wrong
- Follow the prompts and click “Next Step”
- Choose how you want to return it and how you want the refund
- Submit the request
Just like with missing items, refunds are processed in 5–14 business days, and Temu Credit refunds are instant.
Comparing Temu Shipping Support Features
Here’s a quick overview of what Temu offers to make shipping simple and stress-free:
| Feature | What Temu Offers |
| Order Tracking | Real-time status, carrier info, and tracking numbers in your account |
| Delivery Estimates | Visible at checkout and on product pages |
| Missing Item Resolution | Fast refunds with 3-minute Temu Credit options |
| Wrong Item Refunds | Easy return & refund process with flexible methods |
| Delivery Troubleshooting | Step-by-step guide for late packages and misplaced deliveries |
| Multi-Package Support | Clear indication when items are split due to weight or bulk |
Frequently Asked Questions
How Do I Track My Temu Order?
Tracking your Temu order is simple and user-friendly. After placing your order, just open the Temu app or go to Temu.com and navigate to “Your Orders.”
Next to each order, you’ll see a “Track” button. Click it to view your shipping carrier, tracking number, estimated delivery time, and real-time status updates.
If tracking isn’t available immediately, don’t worry, Temu usually takes 1–3 business days to process and prepare shipments.
Once your item ships, tracking details will be updated automatically.
What Should I Do if My Temu Package Says Delivered but Hasn’t Arrived?
Double-check your shipping address, ask if someone else accepted the delivery, check around your house, and wait 48 hours.
Sometimes packages are marked “delivered” early.
Can Temu Split My Order Into Multiple Shipments?
Yes, Temu may divide your order into separate shipments if it contains a large number of items or is overweight.
This helps them deliver items faster and more efficiently. If that happens, each package will have its own tracking number listed under “Your Orders.”
Temu will also notify you when items ship individually, so you can follow each one.
Don’t be alarmed if some items arrive earlier or later than others, that’s normal for split shipments, and all your products are still on the way.
How Fast Do Refunds Get Processed?
Refunds take 5–14 business days depending on your bank. If you select Temu Credit, you’ll receive the refund within 3 minutes after it’s approved.
Conclusion: Shipping with Temu is Easy and Transparent
Ordering from Temu is usually a smooth, reliable experience from start to finish.
From real-time tracking to quick refunds and transparent delivery estimates, Temu takes the guesswork out of online shopping.
If something goes wrong, their support team is just a few clicks away.
Whether it’s your first order or your fiftieth, you can shop with confidence knowing Temu has your back every step of the way.